Terms & Conditions

In these Terms and Conditions:

• "We", "Us", "Our" means Calmara Desk, operating from 29 Jalan Molek 1/4, 81100 Johor Bahru, Johor, Malaysia.
• "You", "User", "Client" means any individual or household representative who engages our services or uses this website.
• "Services" means the document organisation, shared calendar coordination, and extended family coordination services described on this website and in any scope document signed between the parties.
• "Scope Document" means the written agreement signed by both parties before any service engagement begins, specifying the work to be carried out and its limits.
• "Session" means a single appointment or meeting forming part of an engagement.
• "Agreement" means these Terms and Conditions together with any applicable Scope Document.

By signing a Scope Document, booking a session, or using our website, you confirm that you are aged 18 or over, that you have the legal capacity to enter into an agreement, and that you have read and accepted these Terms and Conditions.

These Terms and Conditions apply to all use of our Services and this website. If you do not accept them, please do not proceed with an engagement or continue to use the website.

Calmara Desk provides the following services:

• Paperwork Sorting Sessions — a two-hour in-person document organisation appointment
• Shared Calendar and Handover System — a coordination setup service for two households
• Extended Family Coordination Programme — a nine-month facilitated coordination arrangement

Services are provided in-person at our desk at Jalan Molek 1/4, Johor Bahru, or at the client's address within Johor Bahru. Services are primarily available within Johor Bahru and surrounding areas. Engagements outside this area may be arranged subject to a travel supplement agreed in writing in advance.

Important: Our Services are general information, document organisation, and facilitated conversation. We do not provide legal, financial, medical, therapeutic, social work, or any other form of regulated professional advice or service. Any question arising during a session that falls within the scope of a regulated profession will be noted in writing and directed to the appropriate body or professional type. We take no responsibility for any decisions made based on any information discussed during our sessions.

You agree to:

• Provide accurate information when making an enquiry or signing a Scope Document
• Attend or arrange attendance at agreed sessions, or provide reasonable notice if a session cannot proceed
• Ensure that all persons whose data will be involved in an engagement (for example, other household members in coordination work) have been informed of and consented to our involvement
• Not use our Services for any purpose that is unlawful under Malaysian law
• Treat staff with respect during all sessions

All prices are stated in Malaysian Ringgit (RM) and are inclusive of applicable taxes. Current prices are:

• Paperwork Sorting Session: RM 450
• Shared Calendar and Handover System: RM 890
• Extended Family Coordination Programme: RM 4,700

Payment is due as follows: for single-session services, full payment is due before or at the time of the session; for the Shared Calendar service, payment is due in full at the setup appointment; for the Extended Family Programme, a deposit of RM 1,200 is due at the start, with the remainder payable in monthly instalments as specified in the Scope Document.

We accept payment by bank transfer or cash. Accepted payment methods will be confirmed in the Scope Document.

Cancellation and rescheduling

If you need to cancel or reschedule a session, please give us at least 48 hours' notice. Sessions cancelled with less than 48 hours' notice may be charged at 50% of the session fee. Sessions that proceed as planned and are then disputed after the fact are not eligible for a refund.

For the Extended Family Programme, cancellation after the first session is possible with 30 days' written notice. Fees already paid for completed months are not refundable. Fees paid in advance for uncompleted months will be returned less an administrative charge of RM 200.

All content on this website — text, layout, design, and structure — belongs to Calmara Desk. You may view and print pages for personal, non-commercial use only. You may not reproduce, redistribute, or commercially exploit any part of this website without our prior written permission.

Session summaries, indexes, and other written outputs produced by us during a service engagement are provided to you for your own use. You may share them with other participants in the same engagement but may not publish or commercialise them.

Our Services are provided as described in the Scope Document and these Terms. We do not make any promises about outcomes. In particular:

• We do not promise that any paperwork sorting session will identify all documents requiring action
• We do not promise that any coordination system will resolve disagreements between households
• We do not promise any specific result from the Extended Family Coordination Programme
• Nothing communicated during our services constitutes legal, financial, or professional advice

To the extent permitted under Malaysian law, our liability to you for any claim arising from or related to these Terms or our Services is limited to the total amount you paid for the specific service giving rise to the claim.

We are not liable for: indirect or consequential losses; decisions you make based on information discussed during sessions; loss or damage to documents handled during sorting sessions (beyond replacing documents damaged directly by our negligence); or any matter referred to a third-party professional following a session.

Nothing in these Terms excludes liability for personal injury caused by our negligence or any other liability that cannot be excluded under Malaysian law.

Either party may end an ongoing engagement by giving 30 days' written notice. For single-session services, this clause does not apply.

We may suspend or end an engagement without notice if: you breach these Terms and the breach is not remedied within 7 days of our notification; or your conduct during sessions is abusive or threatening to our staff.

Upon termination, we will return any materials belonging to you and provide a written summary of work completed to the date of termination.

These Terms are governed by the laws of Malaysia. Any dispute arising from these Terms or our Services will first be subject to an informal resolution process: you must notify us in writing of the dispute, and we will respond within 14 days with our position. If the dispute is not resolved within 30 days of that notice, either party may refer the matter to the courts of Johor Bahru, Malaysia.

Nothing in this clause prevents either party from applying for urgent injunctive relief.

• Entire agreement: These Terms and any applicable Scope Document constitute the entire agreement between us and supersede all prior discussions.
• Severability: If any provision is found unenforceable, the remainder of these Terms continues in full effect.
• Waiver: Failure to enforce a provision on one occasion does not constitute a waiver of the right to enforce it on another.
• Assignment: You may not assign your rights or obligations under these Terms without our prior written consent.
• Notices: Notices under these Terms must be in writing. Notices to us should be sent to [email protected] or to our address below.

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised "Last updated" date. For active engagements, we will notify you by email of any material changes at least 14 days before they take effect. Continued use of our Services after that date constitutes acceptance of the revised Terms.